Return, Refund & Exchange Policy

7-Day Hassle-Free Returns & Exchange

We offer a 7-day return and exchange window from the date of delivery.

  • A reverse shipment fee of ₹159/- will be deducted per item per order at the time of refund.

  • All items must be returned in the original condition, unworn, unwashed, with the original packaging and with the non-breakable security tag intact.

  • Once the security tag is cut, removed, or tampered, no returns or exchanges will be accepted under any circumstances.


🚫 No Returns Accepted If:

  • The item has been worn or washed

  • The security tag is missing or broken

  • The product is returned in poor or damaged condition


💰 Refund Terms

  • Refunds are applicable only for prepaid/online payments made through our website.

  • Refunds will be processed to your original payment method.

  • Please allow up to 7 business days for the amount to reflect in your bank account.

  • Shipping charges are non-refundable.


🔁 Exchange Policy

  • Once your exchange request is approved, reverse pickup will be initiated within 2–3 working days.

  • After the returned item is received and reviewed, a new exchange order is automatically placed and shipped within 48 working hours.

  • Delivery of the new item may take 24–72 business hours.

Exchange Charges:

  • ₹99/- for the first exchange request

  • ₹159/- for any further exchange requests

  • These will be collected via Cash on Delivery (COD) during delivery of the exchanged item.


Cancellations

Orders can only be cancelled before dispatch from our warehouse. Once dispatched, cancellations are not possible.


📞 Customer Support

Got an issue? We’re here to help!

  • 📱 WhatsApp: +91 7205304411

  • 🕒 Available: Monday – Saturday | 10:30 AM – 6:30 PM

  • Queries raised after working hours will be addressed on the next business day.

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